Open-domain Dialogue (OD) exhibits a one-to-many (o2m) property, whereby multiple appropriate responses exist for a single dialogue context. Despite prior research showing that modeling this property boosts response diversity, most modern LLM-based dialogue agents do not explicitly do so. In this work, we model the o2m property of OD in LLMs by decomposing OD generation into two key tasks: Multi-Response Generation (MRG) and Preference-based Selection (PS), which entail generating a set of n semantically and lexically diverse high-quality responses for a given dialogue context, followed by selecting a single response based on human preference, respectively. To facilitate MRG and PS, we introduce o2mDial, a dialogue corpus explicitly designed to capture the o2m property by featuring multiple plausible responses for each context. Leveraging o2mDial, we propose new in-context learning and instruction-tuning strategies, as well as novel evaluation metrics for MRG, alongside a model-based approach for PS. Empirical results demonstrate that applying the proposed two-stage framework to smaller LLMs for OD generation enhances overall response diversity while maintaining contextual coherence, improving response quality by up to 90%, bringing them closer to the performance of larger models.

Large Language Models (LLMs) are increasingly employed in multi-turn conversational tasks, yet their pre-training data predominantly consists of continuous prose, creating a potential mismatch between required capabilities and training paradigms. We introduce a novel approach to address this discrepancy by synthesizing conversational data from existing text corpora. We present a pipeline that transforms a cluster of multiple related documents into an extended multi-turn, multi-topic information-seeking dialogue. Applying our pipeline to Wikipedia articles, we curate DocTalk, a multi-turn pre-training dialogue corpus consisting of over 730k long conversations. We hypothesize that exposure to such synthesized conversational structures during pre-training can enhance the fundamental multi-turn capabilities of LLMs, such as context memory and understanding. Empirically, we show that incorporating DocTalk during pre-training results in up to 40% gain in context memory and understanding, without compromising base performance. DocTalk is available at https://huggingface.co/datasets/AmazonScience/DocTalk.

Humans pay careful attention to the interlocutor’s internal state in dialogues. For example, in recommendation dialogues, we make recommendations while estimating the seeker’s internal state, such as his/her level of knowledge and interest. Since there are no existing annotated resources for the analysis and experiment, we constructed RecomMind, a movie recommendation dialogue dataset with annotations of the seeker’s internal state at the entity level. Each entity has a first-person label annotated by the seeker and a second-person label annotated by the recommender. Our analysis based on RecomMind reveals that the success of recommendations is enhanced when recommenders mention entities that seekers do not know but are interested in. We also propose a response generation framework that explicitly considers the seeker’s internal state, utilizing the chain-of-thought prompting. The human evaluation results show that our proposed method outperforms the baseline method in both consistency and the success of recommendations.

To engage human users in meaningful conversation, open-domain dialogue agents are required to generate diverse and contextually coherent dialogue. Despite recent advancements, which can be attributed to the usage of pretrained language models, the generation of diverse and coherent dialogue remains an open research problem. A popular approach to address this issue involves the adaptation of variational frameworks. However, while these approaches successfully improve diversity, they tend to compromise on contextual coherence. Hence, we propose the Bayesian Open-domain Dialogue with Empirical Bayes (BODEB) framework, an empirical bayes framework for constructing an Bayesian open-domain dialogue agent by leveraging pretrained parameters to inform the prior and posterior parameter distributions. Empirical results show that BODEB achieves better results in terms of both diversity and coherence compared to variational frameworks.

A major issue in open-domain dialogue generation is the agent’s tendency to generate repetitive and generic responses. The lack in response diversity has been addressed in recent years via the use of latent variable models, such as the Conditional Variational Auto-Encoder (CVAE), which typically involve learning a latent Gaussian distribution over potential response intents. However, due to latent variable collapse, training latent variable dialogue models are notoriously complex, requiring substantial modification to the standard training process and loss function. Other approaches proposed to improve response diversity also largely entail a significant increase in training complexity. Hence, this paper proposes a Randomized Link (RL) Transformer as an alternative to the latent variable models. The RL Transformer does not require any additional enhancements to the training process or loss function. Empirical results show that, when it comes to response diversity, the RL Transformer achieved comparable performance compared to latent variable models.