Understanding user intent in dialogue is essential for controllable and coherent conversational AI. In this work, we present a case study on controllable theme induction in dialogue systems using the DSTC12 Track 2 dataset. Our pipeline integrates LLM-based summarization, utterance clustering, and synthetic preference modeling based on should-link and cannot-link predictions. While preference signals offer moderate improvements in cluster refinement, we observe that their effectiveness is significantly constrained by coarse initial clustering. Experiments on the Finance and Insurance domains show that even authentic human labeled preference struggle when initial clusters do not align with human intent. These findings highlight the need to incorporate preference supervision earlier in the pipeline to ensure semantically coherent clustering.

Panic attacks are acute episodes of fear and distress, in which timely, appropriate intervention can significantly help individuals regain stability. However, suitable datasets for training such models remain scarce due to ethical and logistical issues. To address this, we introduce Pace, which is a dataset that includes high-distress episodes constructed from first-person narratives, and structured around the principles of Psychological First Aid (PFA). Using this data, we train Pacer, a counseling model designed to provide both empathetic and directive support, which is optimized through supervised learning and simulated preference alignment. To assess its effectiveness, we propose PanicEval, a multi-dimensional framework covering general counseling quality and crisis-specific strategies. Experimental results show that Pacer outperforms strong baselines in both counselor-side metrics and client affect improvement. Human evaluations further confirm its practical value, with Pacer consistently preferred over general, CBT-based, and GPT-4-powered models in panic scenarios.

Recent studies have explored the use of large language models (LLMs) in psychotherapy; however, text-based cognitive behavioral therapy (CBT) models often struggle with client resistance, which can weaken therapeutic alliance. To address this, we propose a multimodal approach that incorporates nonverbal cues, which allows the AI therapist to better align its responses with the client’s negative emotional state.Specifically, we introduce a new synthetic dataset, Mirror (Multimodal Interactive Rolling with Resistance), which is a novel synthetic dataset that pairs each client’s statements with corresponding facial images. Using this dataset, we train baseline vision language models (VLMs) so that they can analyze facial cues, infer emotions, and generate empathetic responses to effectively manage client resistance.These models are then evaluated in terms of both their counseling skills as a therapist, and the strength of therapeutic alliance in the presence of client resistance. Our results demonstrate that Mirror significantly enhances the AI therapist’s ability to handle resistance, which outperforms existing text-based CBT approaches.Human expert evaluations further confirm the effectiveness of our approach in managing client resistance and fostering therapeutic alliance.

Emotional dialogue speech synthesis (EDSS) aims to generate expressive speech by leveraging the dialogue context between interlocutors. This is typically done by concatenating global representations of previous utterances as conditions for text-to-speech (TTS) systems. However, such approaches overlook the importance of integrating localized acoustic cues that convey emotion. To address this, we introduce a novel approach that utilizes a large language model (LLM) to generate holistic emotion tags based on prior dialogue context, while also pinpointing key words in the target utterance that align with the predicted emotional state. Furthermore, we enhance the emotional richness of synthesized speech by incorporating concentrated acoustic features of these key words through a novel selective audio masking loss function. This methodology not only improves emotional expressiveness, but also facilitates automatic emotion speech generation during inference by eliminating the need for manual emotion tag selection. Comprehensive subjective and objective evaluations and analyses demonstrate the effectiveness of the proposed approach.

For individuals who have experienced traumatic events such as strokes, speech may no longer be a viable means of communication. While text-to-speech (TTS) can be used as a communication aid since it generates synthetic speech, it fails to preserve the user’s own voice. As such, face-to-voice (FTV) synthesis, which derives corresponding voices from facial images, provides a promising alternative. However, existing methods rely on pre-trained visual encoders, and finetune them to align with speech embeddings, which strips fine-grained information from facial inputs such as gender or ethnicity, despite their known correlation with vocal traits. Moreover, these pipelines are multi-stage, which requires separate training of multiple components, thus leading to training inefficiency. To address these limitations, we utilize fine-grained facial attribute modeling by decomposing facial images into non-overlapping segments and progressively integrating them into a multi-granular representation. This representation is further refined through multi-task learning of speaker attributes such as gender and ethnicity at both the visual and acoustic domains. Moreover, to improve alignment robustness, we adopt a multi-view training strategy by pairing various visual perspectives of a speaker in terms of different angles and lighting conditions, with identical speech recordings. Extensive subjective and objective evaluations confirm that our approach substantially enhances face-voice congruence and synthesis stability.

Task-Oriented Dialogue (TOD) systems are designed to fulfill user requests through natural language interactions, yet existing systems often produce generic, monotonic responses that lack individuality and fail to adapt to users’ personal attributes. To address this, we introduce PicPersona-TOD, a novel dataset that incorporates user images as part of the persona, enabling personalized responses tailored to user-specific factors such as age or emotional context. This is facilitated by first impressions, dialogue policy-guided prompting, and the use of external knowledge to reduce hallucinations. Human evaluations confirm that our dataset enhances user experience, with personalized responses contributing to a more engaging interaction. Additionally, we introduce a new NLG model, Pictor, which not only personalizes responses, but also demonstrates robust performance across unseen domains.

We present our work on Track 2 in the Dialog System Technology Challenges 11 (DSTC11). DSTC11-Track2 aims to provide a benchmark for zero-shot, cross-domain, intent-set induction. In the absence of in-domain training dataset, robust utterance representation that can be used across domains is necessary to induce users’ intentions. To achieve this, we leveraged a multi-domain dialogue dataset to fine-tune the language model and proposed extracting Verb-Object pairs to remove the artifacts of unnecessary information. Furthermore, we devised the method that generates each cluster’s name for the explainability of clustered results. Our approach achieved 3rd place in the precision score and showed superior accuracy and normalized mutual information (NMI) score than the baseline model on various domain datasets.

This paper presents our approach to the DSTC11 Track 5 selection task, which focuses on retrieving appropriate natural language knowledge sources for task-oriented dialogue. We propose typologically diverse back-translation method with typo noise, which could generate various structured user inquries. Through our noised back translation, we augmented inquiries by combining three different typologies of language sources with five different typo noise injections. Our experiments demonstrate that typological variety and typo noise aids the model in generalizing to diverse user inquiries in dialogue. In the competition, where 14 teams participated, our approach achieved the 5th rank for exact matching metric.