Factual consistency is an important quality in dialogue summarization. Large language model (LLM)-based automatic text summarization models generate more factually consistent summaries compared to those by smaller pretrained language models, but they face deployment challenges in real-world applications due to privacy or resource constraints. In this paper, we investigate the use of symbolic knowledge distillation to improve the factual consistency of smaller pretrained models for dialogue summarization. We employ zero-shot learning to extract symbolic knowledge from LLMs, generating both factually consistent (positive) and inconsistent (negative) summaries. We then apply two contrastive learning objectives on these summaries to enhance smaller summarization models. Experiments with BART, PEGASUS, and Flan-T5 indicate that our approach surpasses strong baselines that rely on complex data augmentation strategies. Our approach demonstrates improved factual consistency while preserving coherence, fluency, and relevance, as verified by both automatic evaluation metrics and human assessments. We provide access to the data and code to facilitate future research.

Knowledge base question answering (KBQA) aims to answer user questions in natural language using rich human knowledge stored in large KBs. As current KBQA methods struggle with unseen knowledge base elements and their novel compositions at test time, we introduce SG-KBQA — a novel model that injects schema contexts into entity retrieval and logical form generation to tackle this issue. It exploits information about the semantics and structure of the knowledge base provided by schema contexts to enhance generalizability. We show that achieves strong generalizability, outperforming state-of-the-art models on two commonly used benchmark datasets across a variety of test settings. Our source code is available at https://github.com/gaosx2000/SG_KBQA.

A series of datasets and models have been proposed for summaries generated for well-formatted documents such as news articles. Dialogue summaries, however, have been under explored. In this paper, we present the first dataset with fine-grained factual error annotations named DIASUMFACT. We define fine-grained factual error detection as a sentence-level multi-label classification problem, and weevaluate two state-of-the-art (SOTA) models on our dataset. Both models yield sub-optimal results, with a macro-averaged F1 score of around 0.25 over 6 error classes. We further propose an unsupervised model ENDERANKER via candidate ranking using pretrained encoder-decoder models. Our model performs on par with the SOTA models while requiring fewer resources. These observations confirm the challenges in detecting factual errors from dialogue summaries, which call for further studies, for which our dataset and results offer a solid foundation.

Conversation disentanglement, the task to identify separate threads in conversations, is an important pre-processing step in multi-party conversational NLP applications such as conversational question answering and con-versation summarization. Framing it as a utterance-to-utterance classification problem — i.e. given an utterance of interest (UOI), find which past utterance it replies to — we explore a number of transformer-based models and found that BERT in combination with handcrafted features remains a strong baseline. We then build a multi-task learning model that jointly learns utterance-to-utterance and utterance-to-thread classification. Observing that the ground truth label (past utterance) is in the top candidates when our model makes an error, we experiment with using bipartite graphs as a post-processing step to learn how to best match a set of UOIs to past utterances. Experiments on the Ubuntu IRC dataset show that this approach has the potential to out-perform the conventional greedy approach of simply selecting the highest probability candidate for each UOI independently, indicating a promising future research direction.

Content-planning is an essential part of data-to-text generation to determine the order of data mentioned in generated texts. Recent neural data-to-text generation models employ Pointer Networks to explicitly learn content-plan given a set of attributes as input. They use LSTM to encode the input, which assumes a sequential relationship in the input. This may be sub-optimal to encode a set of attributes, where the attributes have a composite structure: the attributes are disordered while each attribute value is an ordered list of tokens. We handle this problem by proposing a neural content-planner that can capture both local and global contexts of such a structure. Specifically, we propose a novel attention mechanism called GSC-attention. A key component of the GSC-attention is grouped-attention, which is token-level attention constrained within each input attribute that enables our proposed model captures both local and global context. Moreover, our content-planner explicitly learns content-selection, which is integrated into the content-planner to select the most important data to be included in the generated text via an attention masking procedure. Experimental results show that our model outperforms the competitors by 4.92%, 4.70%, and 16.56% in terms of Damerau-Levenshtein Distance scores on three real-world datasets.

While pretrained language models (LMs) have driven impressive gains over morpho-syntactic and semantic tasks, their ability to model discourse and pragmatic phenomena is less clear. As a step towards a better understanding of their discourse modeling capabilities, we propose a sentence intrusion detection task. We examine the performance of a broad range of pretrained LMs on this detection task for English. Lacking a dataset for the task, we introduce INSteD, a novel intruder sentence detection dataset, containing 170,000+ documents constructed from English Wikipedia and CNN news articles. Our experiments show that pretrained LMs perform impressively in in-domain evaluation, but experience a substantial drop in the cross-domain setting, indicating limited generalization capacity. Further results over a novel linguistic probe dataset show that there is substantial room for improvement, especially in the cross- domain setting.

Dialogue policy optimization often obtains feedback until task completion in task-oriented dialogue systems. This is insufficient for training intermediate dialogue turns since supervision signals (or rewards) are only provided at the end of dialogues. To address this issue, reward learning has been introduced to learn from state-action pairs of an optimal policy to provide turn-by-turn rewards. This approach requires complete state-action annotations of human-to-human dialogues (i.e., expert demonstrations), which is labor intensive. To overcome this limitation, we propose a novel reward learning approach for semi-supervised policy learning. The proposed approach learns a dynamics model as the reward function which models dialogue progress (i.e., state-action sequences) based on expert demonstrations, either with or without annotations. The dynamics model computes rewards by predicting whether the dialogue progress is consistent with expert demonstrations. We further propose to learn action embeddings for a better generalization of the reward function. The proposed approach outperforms competitive policy learning baselines on MultiWOZ, a benchmark multi-domain dataset.

Response generation for task-oriented dialogues implicitly optimizes two objectives at the same time: task completion and language quality. Conditioned response generation serves as an effective approach to separately and better optimize these two objectives. Such an approach relies on system action annotations which are expensive to obtain. To alleviate the need of action annotations, latent action learning is introduced to map each utterance to a latent representation. However, this approach is prone to over-dependence on the training data, and the generalization capability is thus restricted. To address this issue, we propose to learn natural language actions that represent utterances as a span of words. This explicit action representation promotes generalization via the compositional structure of language. It also enables an explainable generation process. Our proposed unsupervised approach learns a memory component to summarize system utterances into a short span of words. To further promote a compact action representation, we propose an auxiliary task that restores state annotations as the summarized dialogue context using the memory component. Our proposed approach outperforms latent action baselines on MultiWOZ, a benchmark multi-domain dataset.

In the context of document quality assessment, previous work has mainly focused on predicting the quality of a document relative to a putative gold standard, without paying attention to the subjectivity of this task. To imitate people’s disagreement over inherently subjective tasks such as rating the quality of a Wikipedia article, a document quality assessment system should provide not only a prediction of the article quality but also the uncertainty over its predictions. This motivates us to measure the uncertainty in document quality predictions, in addition to making the label prediction. Experimental results show that both Gaussian processes (GPs) and random forests (RFs) can yield competitive results in predicting the quality of Wikipedia articles, while providing an estimate of uncertainty when there is inconsistency in the quality labels from the Wikipedia contributors. We additionally evaluate our methods in the context of a semi-automated document quality class assignment decision-making process, where there is asymmetric risk associated with overestimates and underestimates of document quality. Our experiments suggest that GPs provide more reliable estimates in this context.

We study relation extraction for knowledge base (KB) enrichment. Specifically, we aim to extract entities and their relationships from sentences in the form of triples and map the elements of the extracted triples to an existing KB in an end-to-end manner. Previous studies focus on the extraction itself and rely on Named Entity Disambiguation (NED) to map triples into the KB space. This way, NED errors may cause extraction errors that affect the overall precision and recall. To address this problem, we propose an end-to-end relation extraction model for KB enrichment based on a neural encoder-decoder model. We collect high-quality training data by distant supervision with co-reference resolution and paraphrase detection. We propose an n-gram based attention model that captures multi-word entity names in a sentence. Our model employs jointly learned word and entity embeddings to support named entity disambiguation. Finally, our model uses a modified beam search and a triple classifier to help generate high-quality triples. Our model outperforms state-of-the-art baselines by 15.51% and 8.38% in terms of F1 score on two real-world datasets.

Publication information in a researcher’s academic homepage provides insights about the researcher’s expertise, research interests, and collaboration networks. We aim to extract all the publication strings from a given academic homepage. This is a challenging task because the publication strings in different academic homepages may be located at different positions with different structures. To capture the positional and structural diversity, we propose an end-to-end hierarchical model named PubSE based on Bi-LSTM-CRF. We further propose an alternating training method for training the model. Experiments on real data show that PubSE outperforms the state-of-the-art models by up to 11.8% in F1-score.

A knowledge base is a large repository of facts that are mainly represented as RDF triples, each of which consists of a subject, a predicate (relationship), and an object. The RDF triple representation offers a simple interface for applications to access the facts. However, this representation is not in a natural language form, which is difficult for humans to understand. We address this problem by proposing a system to translate a set of RDF triples into natural sentences based on an encoder-decoder framework. To preserve as much information from RDF triples as possible, we propose a novel graph-based triple encoder. The proposed encoder encodes not only the elements of the triples but also the relationships both within a triple and between the triples. Experimental results show that the proposed encoder achieves a consistent improvement over the baseline models by up to 17.6%, 6.0%, and 16.4% in three common metrics BLEU, METEOR, and TER, respectively.