Successful social influence, whether at individual or community levels, requires expertise and care in several dimensions of communication: understanding of emotions, beliefs, and values; transparency; and context-aware behavior shaping. Based on our experience in identifying mediation needs in social media and engaging with moderators and users, we developed a set of principles that we believe social influence systems should adhere to to ensure ethical operation, effectiveness, widespread adoption, and trust by users on both sides of the engagement of influence. We demonstrate these principles in D-ESC: Dialogue Assistant for Engaging in Social-Cybermediation, in the context of AI-assisted social media mediation, a newer paradigm of automatic moderation that responds to unique and changing communities while engendering and maintaining trust in users, moderators, and platform-holders. Through this case study, we identify opportunities for our principles to guide future systems towards greater opportunities for positive social change.

The expression of opinions, stances, and moral foundations on social media often coincide with toxic, divisive, or inflammatory language that can make constructive discourse across communities difficult. Natural language generation methods could provide a means to reframe or reword such expressions in a way that fosters more civil discourse, yet current Large Language Model (LLM) methods tend towards language that is too generic or formal to seem authentic for social media discussions. We present preliminary work on training LLMs to maintain authenticity while presenting a community’s ideas and values in a constructive, non-toxic manner.

We demonstrate a system for understanding natural language utterances for structure description and placement in a situated blocks world context. By relying on a rich, domain-specific adaptation of a generic ontology and a logical form structure produced by a semantic parser, we obviate the need for an intermediate, domain-specific representation and can produce a reasoner that grounds and reasons over concepts and constraints with real-valued data. This linguistic base enables more flexibility in interpreting natural language expressions invoking intrinsic concepts and features of structures and space. We demonstrate some of the capabilities of a system grounded in deep language understanding and present initial results in a structure learning task.

We present a modular, end-to-end dialogue system for a situated agent to address a multimodal, natural language dialogue task in which the agent learns complex representations of block structure classes through assertions, demonstrations, and questioning. The concept to learn is provided to the user through a set of positive and negative visual examples, from which the user determines the underlying constraints to be provided to the system in natural language. The system in turn asks questions about demonstrated examples and simulates new examples to check its knowledge and verify the user’s description is complete. We find that this task is non-trivial for users and generates natural language that is varied yet understood by our deep language understanding architecture.

The bulk of current research in dialogue systems is focused on fairly simple task models, primarily state-based. Progress on developing dialogue systems for more complex tasks has been limited by the lack generic toolkits to build from. In this paper we report on our development from the ground up of a new dialogue model based on collaborative problem solving. We implemented the model in a dialogue system shell (Cogent) that al-lows developers to plug in problem-solving agents to create dialogue systems in new domains. The Cogent shell has now been used by several independent teams of researchers to develop dialogue systems in different domains, with varied lexicons and interaction style, each with their own problem-solving back-end. We believe this to be the first practical demonstration of the feasibility of a CPS-based dialogue system shell.