Detecting Out-of-Domain (OOD) or unknown intents from user queries is essential in a task-oriented dialog system. A key challenge of OOD detection is the overconfidence of neural models. In this paper, we comprehensively analyze overconfidence and classify it into two perspectives: over-confident OOD and in-domain (IND). Then according to intrinsic reasons, we respectively propose a novel reassigned contrastive learning (RCL) to discriminate IND intents for over-confident OOD and an adaptive class-dependent local threshold mechanism to separate similar IND and OOD intents for over-confident IND. Experiments and analyses show the effectiveness of our proposed method for both aspects of overconfidence issues.

The most advanced abstractive dialogue summarizers lack generalization ability on new domains and the existing researches for domain adaptation in summarization generally rely on large-scale pre-trainings. To explore the lightweight fine-tuning methods for domain adaptation of dialogue summarization, in this paper, we propose an efficient and generalizable Domain-Oriented Prefix-tuning model, which utilizes a domain word initialized prefix module to alleviate domain entanglement and adopts discrete prompts to guide the model to focus on key contents of dialogues and enhance model generalization. We conduct zero-shot experiments and build domain adaptation benchmarks on two multi-domain dialogue summarization datasets, TODSum and QMSum. Adequate experiments and qualitative analysis prove the effectiveness of our methods.

Although abstractive summarization models have achieved impressive results on document summarization tasks, their performance on dialogue modeling is much less satisfactory due to the crude and straight methods for dialogue encoding. To address this question, we propose a novel end-to-end Transformer-based model FinDS for abstractive dialogue summarization that leverages Finer-grain universal Dialogue semantic Structures to model dialogue and generates better summaries. Experiments on the SAMsum dataset show that FinDS outperforms various dialogue summarization approaches and achieves new state-of-the-art (SOTA) ROUGE results. Finally, we apply FinDS to a more complex scenario, showing the robustness of our model. We also release our source code.