Frederico Vicente


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2023

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The Wizard of Curiosities: Enriching Dialogues with Fun Facts
Frederico Vicente | Rafael Ferreira | David Semedo | Joao Magalhaes
Proceedings of the 24th Annual Meeting of the Special Interest Group on Discourse and Dialogue

Introducing curiosities in a conversation is a way to teach something new to the person in a pleasant and enjoyable way. Enriching dialogues with contextualized curiosities can improve the users’ perception of a dialog system and their overall user experience. In this paper, we introduce a set of curated curiosities, targeting dialogues in the cooking and DIY domains. In particular, we use real human-agent conversations collected in the context of the Amazon Alexa TaskBot challenge, a multimodal and multi-turn conversational setting. According to an A/B test with over 1000 conversations, curiosities not only increase user engagement, but provide an average relative rating improvement of 9.7%.