Product reviews and satisfaction surveys seek customer feedback in the form of ranked scales. In these settings, widely used evaluation metrics including F1 and accuracy ignore the rank in the responses (e.g., ‘very likely’ is closer to ‘likely’ than ‘not at all’). In this paper, we hypothesize that the order of class values is important for evaluating classifiers on ordinal target variables and should not be disregarded. To test this hypothesis, we compared Multi-class Classification (MC) and Ordinal Regression (OR) by applying OR and MC to benchmark tasks involving ordinal target variables using the same underlying model architecture. Experimental results show that while MC outperformed OR for some datasets in accuracy and F1, OR is significantly better than MC for minimizing the error between prediction and target for all benchmarks, as revealed by error-sensitive metrics, e.g. mean-squared error (MSE) and Spearman correlation. Our findings motivate the need to establish consistent, error-sensitive metrics for evaluating benchmarks with ordinal target variables, and we hope that it stimulates interest in exploring alternative losses for ordinal problems.

In this work, we develop a novel, completely unsupervised, neural language model-based document ranking approach to semantic tagging of documents, using the document to be tagged as a query into the GLM to retrieve candidate phrases from top-ranked related documents, thus associating every document with novel related concepts extracted from the text. For this we extend the word embedding-based general language model due to Ganguly et al 2015, to employ phrasal embeddings, and use the semantic tags thus obtained for downstream query expansion, both directly and in feedback loop settings. Our method, evaluated using the TREC 2016 clinical decision support challenge dataset, shows statistically significant improvement not only over various baselines that use standard MeSH terms and UMLS concepts for query expansion, but also over baselines using human expert–assigned concept tags for the queries, run on top of a standard Okapi BM25–based document retrieval system.