One way to personalize chatbot interactions is by establishing common ground with the intended reader. A domain where establishing mutual understanding could be particularly impactful is vaccine concerns and misinformation. Vaccine interventions are forms of messaging which aim to answer concerns expressed about vaccination. Tailoring responses in this domain is difficult, since opinions often have seemingly little ideological overlap. We define the task of tailoring vaccine interventions to a Common-Ground Opinion (CGO). Tailoring responses to a CGO involves meaningfully improving the answer by relating it to an opinion or belief the reader holds. In this paper we introduce Tailor-CGO, a dataset for evaluating how well responses are tailored to provided CGOs. We benchmark several major LLMs on this task; finding GPT-4-Turbo performs significantly better than others. We also build automatic evaluation metrics, including an efficient and accurate BERT model that outperforms finetuned LLMs, investigate how to successfully tailor vaccine messaging to CGOs, and provide actionable recommendations from this investigation.Tailor-CGO dataset and code available at: https://github.com/rickardstureborg/tailor-cgo

Contextual biasing enables speech recognizers to transcribe important phrases in the speaker’s context, such as contact names, even if they are rare in, or absent from, the training data. Attention-based biasing is a leading approach which allows for full end-to-end cotraining of the recognizer and biasing system and requires no separate inference-time components. Such biasers typically consist of a context encoder; followed by a context filter which narrows down the context to apply, improving per-step inference time; and, finally, context application via cross attention. Though much work has gone into optimizing per-frame performance, the context encoder is at least as important: recognition cannot begin before context encoding ends. Here, we show the lightweight phrase selection pass can be moved before context encoding, resulting in a speedup of up to 16.1 times and enabling biasing to scale to 20K phrases with a maximum pre-decoding delay under 33ms. With the addition of phrase- and wordpiece-level cross-entropy losses, our technique also achieves up to a 37.5% relative WER reduction over the baseline without the losses and lightweight phrase selection pass.