Although Large Language Models (LLMs) succeed in human-guided conversations such as instruction following and question answering, the potential of LLM-guided conversations—where LLMs direct the discourse and steer the conversation’s objectives—remains under-explored. In this study, we first characterize LLM-guided conversation into three fundamental components: (i) Goal Navigation; (ii) Context Management; (iii) Empathetic Engagement, and propose GuideLLM as an installation. We then implement an interviewing environment for the evaluation of LLM-guided conversation. Specifically, various topics are involved in this environment for comprehensive interviewing evaluation, resulting in around 1.4k turns of utterances, 184k tokens, and over 200 events mentioned during the interviewing for each chatbot evaluation. We compare GuideLLM with 6 state-of-the-art LLMs such as GPT-4o and Llama-3-70b-Instruct, from the perspective of interviewing quality, and autobiography generation quality. For automatic evaluation, we derive user proxies from multiple autobiographies and employ LLM-as-a-judge to score LLM behaviors. We further conduct a human-involved experiment by employing 45 human participants to chat with GuideLLM and baselines. We then collect human feedback, preferences, and ratings regarding the qualities of conversation and autobiography. Experimental results indicate that GuideLLM significantly outperforms baseline LLMs in automatic evaluation and achieves consistent leading performances in human ratings.

Large Language Models (LLMs) show promising results in language generation and instruction following but frequently “hallucinate”, making their outputs less reliable. Despite Uncertainty Quantification’s (UQ) potential solutions, implementing it accurately within LLMs is challenging. Our research introduces a simple heuristic: not all tokens in auto-regressive LLM text equally represent the underlying meaning, as “linguistic redundancy” often allows a few keywords to convey the essence of long sentences. However, current methods underestimate this inequality when assessing uncertainty, causing tokens with limited semantics to be equally or excessively weighted in UQ. To correct this, we propose Shifting Attention to more Relevant (SAR) components at both token- and sentence-levels for better UQ. We conduct extensive experiments involving a range of popular “off-the-shelf” LLMs, such as Vicuna, WizardLM, and LLaMA-2-chat, with model sizes extending up to 33B parameters. We evaluate various free-form question-answering tasks, encompassing domains such as reading comprehension, science Q&A, and medical Q&A. Our experimental results, coupled with a comprehensive demographic analysis, demonstrate the superior performance of SAR. The code is available at https://github.com/jinhaoduan/SAR.