Pre-trained language models based on general text enable huge success in the NLP scenario. But the intrinsical difference of linguistic patterns between general text and task-oriented dialogues makes existing pre-trained language models less useful in practice. Current dialogue pre-training methods rely on a contrastive framework and face the challenges of both selecting true positives and hard negatives. In this paper, we propose a novel dialogue pre-training model, FutureTOD, which distills future knowledge to the representation of the previous dialogue context using a self-training framework. Our intuition is that a good dialogue representation both learns local context information and predicts future information. Extensive experiments on diverse downstream dialogue tasks demonstrate the effectiveness of our model, especially the generalization, robustness, and learning discriminative dialogue representations capabilities.

Generalized intent discovery aims to extend a closed-set in-domain intent classifier to an open-world intent set including in-domain and out-of-domain intents. The key challenges lie in pseudo label disambiguation and representation learning. Previous methods suffer from a coupling of pseudo label disambiguation and representation learning, that is, the reliability of pseudo labels relies on representation learning, and representation learning is restricted by pseudo labels in turn. In this paper, we propose a decoupled prototype learning framework (DPL) to decouple pseudo label disambiguation and representation learning. Specifically, we firstly introduce prototypical contrastive representation learning (PCL) to get discriminative representations. And then we adopt a prototype-based label disambiguation method (PLD) to obtain pseudo labels. We theoretically prove that PCL and PLD work in a collaborative fashion and facilitate pseudo label disambiguation. Experiments and analysis on three benchmark datasets show the effectiveness of our method.

Value type of the slots can provide lots of useful information for DST tasks. However, it has been ignored in most previous works. In this paper, we propose a new framework for DST task based on these value types. Firstly, we extract the type of token from each turn. Specifically, we divide the slots in the dataset into 9 categories according to the type of slot value, and then train a Ner model to extract the corresponding type-entity from each turn of conversation according to the token. Secondly, we improve the attention mode which is integrated into value type information between the slot and the conversation history to help each slot pay more attention to the turns that contain the same value type. Meanwhile, we introduce a sampling strategy to integrate these types into the attention formula, which decrease the error of Ner model. Finally, we conduct a comprehensive experiment on two multi-domain task-oriented conversation datasets, MultiWOZ 2.1 and MultiWOZ 2.4. The ablation experimental results show that our method is effective on both datasets, which verify the necessity of considering the type of slot value.

Most existing slot filling models tend to memorize inherent patterns of entities and corresponding contexts from training data. However, these models can lead to system failure or undesirable outputs when being exposed to spoken language perturbation or variation in practice. We propose a perturbed semantic structure awareness transferring method for training perturbation-robust slot filling models. Specifically, we introduce two MLM-based training strategies to respectively learn contextual semantic structure and word distribution from unsupervised language perturbation corpus. Then, we transfer semantic knowledge learned from upstream training procedure into the original samples and filter generated data by consistency processing. These procedures aims to enhance the robustness of slot filling models. Experimental results show that our method consistently outperforms the previous basic methods and gains strong generalization while preventing the model from memorizing inherent patterns of entities and contexts.

Collecting dialogue data with domain-slot-value labels for dialogue state tracking (DST) could be a costly process. In this paper, we propose a novel framework based on domain-slot related description to tackle the challenge of few-shot cross-domain DST. Specifically, we design an extraction module to extract domain-slot related verbs and nouns in the dialogue. Then, we integrates them into the description, which aims to prompt the model to identify the slot information. Furthermore, we introduce a random sampling strategy to improve the domain generalization ability of the model. We utilize a pre-trained model to encode contexts and description and generates answers with an auto-regressive manner. Experimental results show that our approaches substantially outperform the existing few-shot DST methods on MultiWOZ and gain strong improvements on the slot accuracy comparing to existing slot description methods.