Large language models (LLMs) have demonstrated remarkable capabilities in handling complex dialogue tasks without requiring use case-specific fine-tuning. However, analyzing live dialogues in real-time necessitates low-latency processing systems, making it impractical to deploy models with billions of parameters due to latency constraints. As a result, practitioners often prefer smaller models with millions of parameters, trained on high-quality, human-annotated datasets. Yet, curating such datasets is both time-consuming and costly. Consequently, there is a growing need to combine the scalability of LLM-generated labels with the precision of human annotations, enabling fine-tuned smaller models to achieve both higher speed and accuracy comparable to larger models. In this paper, we introduce a simple yet effective framework to address this challenge. Our approach is specifically designed for per-utterance classification problems, which encompass tasks such as intent detection, dialogue state tracking, and more. To mitigate the impact of labeling errors from LLMs – the primary source of inaccuracies in student models – we propose a noise-reduced preference learning loss. Experimental results demonstrate that our method significantly improves accuracy across utterance-level dialogue tasks, including sentiment detection (over 2%), dialogue act classification (over 1.5%), etc.

Knowledge Distillation (KD) is one of the most effective approaches to deploying large-scale pre-trained language models in low-latency environments by transferring the knowledge contained in the large-scale models to smaller student models. Prior KD approaches use the soft labels and intermediate activations generated by the teacher to transfer knowledge to the student model parameters alone. In this paper, we show that having access to non-parametric memory in the form of a knowledge base with the teacher’s soft labels and predictions can further improve student generalization. To enable the student to retrieve from the knowledge base effectively, we propose a new framework and loss function that preserves the semantic similarities of teacher and student training examples. We show through extensive experiments that our retrieval mechanism can achieve state-of-the-art performance for task-specific knowledge distillation on the GLUE benchmark.

Contrastive learning has been demonstrated effective in unsupervised sentence representation learning. Given one sentence, positive pairs are obtained by passing the sentence to the encoder twice using the different dropout masks, and negative pairs are obtained by taking another sentence in the same mini-batch. However, the method suffers from the surface structure bias, i.e., sentences with similar surface structures will be regarded as close in semantics while sentences with dissimilar surface structures will be viewed as distinct in semantics. This leads to the result that paraphrasing a sentence that is dissimilar in surface structure will receive a lower semantic similarity score than inserting a negative word into the sentence. In this paper, we first verify the bias by collecting a sentence transformation testset. Then we systematically probe the existing models by proposing novel splits based on benchmark datasets in accordance with semantic and surface structure similarity. We tackle the bias in two aspects: balancing the learning target by augmenting with data that counters the bias, and meanwhile preserving word semantics by leveraging recall loss to prevent catastrophic forgetting. We evaluate our model on standard semantic textual similarity (STS) tasks using different pre-trained backbones and achieve state-of-the-art averaged performance across the STS benchmarks. Particularly, our models that are fine-tuned with RoBERTa_base and RoBERTa_large achieve significantly better performance on most benchmark datasets.

Recent research has shown that large language models pretrained using unsupervised approaches can achieve significant performance improvement on many downstream tasks. Typically when adapting these language models to downstream tasks, like a classification or regression task, we employ a fine-tuning paradigm in which the sentence representation from the language model is input to a task-specific head; the model is then fine-tuned end-to-end. However, with the emergence of models like GPT-3, prompt-based fine-tuning has been proven to be a successful approach for few-shot tasks. Inspired by this work, we study discrete prompt technologies in practice. There are two issues that arise with the standard prompt approach. First, it can overfit on the prompt template. Second, it requires manual effort to formulate the downstream task as a language model problem. In this paper, we propose an improvement to prompt-based fine-tuning that addresses these two issues. We refer to our approach as DynaMaR – Dynamic Prompt with Mask Token Representation. Results show that DynaMaR can achieve an average improvement of 10% in few-shot settings and improvement of 3.7% in data-rich settings over the standard fine-tuning approach on four e-commerce applications.

Multi-task learning (MTL) aims to solve multiple tasks jointly by sharing a base representation among them. This can lead to more efficient learning and better generalization, as compared to learning each task individually. However, one issue that often arises in MTL is the convergence speed between tasks varies due to differences in task difficulty, so it can be a challenge to simultaneously achieve the best performance on all tasks with a single model checkpoint. Various techniques have been proposed to address discrepancies in task convergence rate, including weighting the per-task losses and modifying task gradients. In this work, we propose a novel approach that avoids the problem of requiring all tasks to converge at the same rate, but rather allows for “asynchronous” convergence among the tasks where each task can converge on its own schedule. As our main contribution, we monitor per-task validation metrics and switch to a knowledge distillation loss once a task has converged instead of continuing to train on the true labels. This prevents the model from overfitting on converged tasks while it learns the remaining tasks. We evaluate the proposed method in two 5-task MTL setups consisting of internal e-commerce datasets. The results show that our method consistently outperforms existing loss weighting and gradient balancing approaches, achieving average improvements of 0.9% and 1.5% over the best performing baseline model in the two setups, respectively.

Recent vision-language understanding approaches adopt a multi-modal transformer pre-training and finetuning paradigm. Prior work learns representations of text tokens and visual features with cross-attention mechanisms and captures the alignment solely based on indirect signals. In this work, we propose to enhance the alignment mechanism by incorporating image scene graph structures as the bridge between the two modalities, and learning with new contrastive objectives. In our preliminary study on the challenging compositional visual question answering task, we show the proposed approach achieves improved results, demonstrating potentials to enhance vision-language understanding.