Aritra Ghosh Dastidar
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2024
Value to User’s Voice: A Generative AI Framework for Actionable Insights from Customer Reviews in Consumer Electronics
Radhika Mundra
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Bhavesh Kukreja
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Aritra Ghosh Dastidar
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Kartikey Singh
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Javaid Nabi
Proceedings of the 21st International Conference on Natural Language Processing (ICON)
Customer reviews are a valuable asset for businesses, especially in the competitive consumer electronics sector, where understanding user preferences and product performance is critical. However, extracting meaningful insights from these unstructured and often noisy reviews is a challenging task that typically requires significant manual effort. We present