Aaron M. Alarcon

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2021

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Towards Continuous Estimation of Dissatisfaction in Spoken Dialog
Nigel Ward | Jonathan E. Avila | Aaron M. Alarcon
Proceedings of the 22nd Annual Meeting of the Special Interest Group on Discourse and Dialogue

We collected a corpus of human-human task-oriented dialogs rich in dissatisfaction and built a model that used prosodic features to predict when the user was likely dissatisfied. For utterances this attained a F.25 score of 0.62,against a baseline of 0.39. Based on qualitative observations and failure analysis, we discuss likely ways to improve this result to make it have practical utility.
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