The social impact of natural language processing and its applications has received increasing attention. In this position paper, we focus on the problem of safety for end-to-end conversational AI. We survey the problem landscape therein, introducing a taxonomy of three observed phenomena: the Instigator, Yea-Sayer, and Impostor effects. We then empirically assess the extent to which current tools can measure these effects and current systems display them. We release these tools as part of a “first aid kit” (SafetyKit) to quickly assess apparent safety concerns. Our results show that, while current tools are able to provide an estimate of the relative safety of systems in various settings, they still have several shortcomings. We suggest several future directions and discuss ethical considerations.

When building NLP models, there is a tendency to aim for broader coverage, often overlooking cultural and (socio)linguistic nuance. In this position paper, we make the case for care and attention to such nuances, particularly in dataset annotation, as well as the inclusion of cultural and linguistic expertise in the process. We present a playbook for responsible dataset creation for polyglossic, multidialectal languages. This work is informed by a study on Arabic annotation of social media content.