ZhipengWang ZhipengWang


2025

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KAPA: A Deliberative Agent Framework with Tree-Structured Knowledge Base for Multi-Domain User Intent Understanding
Jiakai Tang | Shiqi Shen | ZhipengWang ZhipengWang | Gong Zhi | Xueyang Feng | Zexu Sun | Haoran Tan | Xu Chen
Findings of the Association for Computational Linguistics: ACL 2025

Dialogue assistants have become ubiquitous in modern applications, fundamentally reshaping human daily communication patterns and information access behaviors. In real-world conversational interactions, however, user queries are often volatile, ambiguous, and diverse, making it difficult accurately and efficiently grasp the user’s underlying intentions. To address this challenge, we propose a simple yet effective deliberative agent framework that leverages human thought process to build high-level domain knowledge. To further achieve efficient knowledge accumulation and retrieval, we design a tree-structured knowledge base to store refined experience and data. Moreover, we construct a new benchmark, User-Intent-Understanding (UIU), which covers multi-domain, multi-tone, and sequential multi-turn personalized user queries. Extensive experiments demonstrate the effectiveness of our proposed method across multi-step evaluations.