Dialogue agents powered by Large Language Models (LLMs) show superior performance in various tasks. Despite the better user understanding and human-like responses, their **lack of controllability** remains a key challenge, often leading to unfocused conversations or task failure. To address this, we introduce Standard Operating Procedure (SOP) to regulate dialogue flow. Specifically, we propose **ChatSOP**, a novel SOP-guided Monte Carlo Tree Search (MCTS) planning framework designed to enhance the controllability of LLM-driven dialogue agents. To enable this, we curate a dataset comprising SOP-annotated multi-scenario dialogues, generated using a semi-automated role-playing system with GPT-4o and validated through strict manual quality control. Additionally, we propose a novel method that integrates Chain of Thought reasoning with supervised fine-tuning for SOP prediction and utilizes SOP-guided Monte Carlo Tree Search for optimal action planning during dialogues. Experimental results demonstrate the effectiveness of our method, such as achieving a 27.95% improvement in action accuracy compared to baseline models based on GPT-3.5 and also showing notable gains for open-source models. Dataset and codes are publicly available.

Large language models (LLMs) exhibit excellent performance in natural language processing (NLP), but remain highly sensitive to the quality of input queries, especially when these queries contain misleading or inaccurate information. Existing methods focus on correcting the output, but they often overlook the potential of improving the ability of LLMs to detect and correct misleading content in the input itself. In this paper, we propose a novel three-stage fine-tuning method that enhances the ability of LLMs to detect and correct misleading information in the input, further improving response accuracy and reducing hallucinations. Specifically, the three stages include (1) training LLMs to identify misleading information, (2) training LLMs to correct the misleading information using built-in or external knowledge, and (3) training LLMs to generate accurate answers based on the corrected queries. To evaluate our method, we conducted experiments on three datasets for the hallucination detection task and the question answering (QA) task, as well as two datasets containing misleading information that we constructed. The experimental results demonstrate that our method significantly improves the accuracy and factuality of LLM responses, while also enhancing the ability to detect hallucinations and reducing the generation of hallucinations in the output, particularly when the query contains misleading information.