Speech technologies are transforming interactions across various sectors, from healthcare to call centers and robots, yet their performance on African-accented conversations remains underexplored. We introduce Afrispeech-Dialog, a benchmark dataset of 50 simulated medical and non-medical African-accented English conversations, designed to evaluate automatic speech recognition (ASR) and related technologies. We assess state-of-the-art (SOTA) speaker diarization and ASR systems on long-form, accented speech, comparing their performance with native accents and discover a 10%+ performance degradation. Additionally, we explore medical conversation summarization capabilities of large language models (LLMs) to demonstrate the impact of ASR errors on downstream medical summaries, providing insights into the challenges and opportunities for speech technologies in the Global South. Our work highlights the need for more inclusive datasets to advance conversational AI in low-resource settings.

Despite advancements in speech recognition, accented speech remains challenging. While previous approaches have focused on modeling techniques or creating accented speech datasets, gathering sufficient data for the multitude of accents, particularly in the African context, remains impractical due to their sheer diversity and associated budget constraints. To address these challenges, we propose AccentFold, a method that exploits spatial relationships between learned accent embeddings to improve downstream Automatic Speech Recognition (ASR). Our exploratory analysis of speech embeddings representing 100+ African accents reveals interesting spatial accent relationships highlighting geographic and genealogical similarities, capturing consistent phonological, and morphological regularities, all learned empirically from speech. Furthermore, we discover accent relationships previously uncharacterized by the Ethnologue. Through empirical evaluation, we demonstrate the effectiveness of AccentFold by showing that, for out-of-distribution (OOD) accents, sampling accent subsets for training based on AccentFold information outperforms strong baselines a relative WER improvement of 4.6%. AccentFold presents a promising approach for improving ASR performance on accented speech, particularly in the context of African accents, where data scarcity and budget constraints pose significant challenges. Our findings emphasize the potential of leveraging linguistic relationships to improve zero-shot ASR adaptation to target accents.

Africa has a very poor doctor-to-patient ratio. At very busy clinics, doctors could see 30+ patients per day—a heavy patient burden compared with developed countries—but productivity tools such as clinical automatic speech recognition (ASR) are lacking for these overworked clinicians. However, clinical ASR is mature, even ubiquitous, in developed nations, and clinician-reported performance of commercial clinical ASR systems is generally satisfactory. Furthermore, the recent performance of general domain ASR is approaching human accuracy. However, several gaps exist. Several publications have highlighted racial bias with speech-to-text algorithms and performance on minority accents lags significantly. To our knowledge, there is no publicly available research or benchmark on accented African clinical ASR, and speech data is non-existent for the majority of African accents. We release AfriSpeech, 200hrs of Pan-African English speech, 67,577 clips from 2,463 unique speakers across 120 indigenous accents from 13 countries for clinical and general domain ASR, a benchmark test set, with publicly available pre-trained models with SOTA performance on the AfriSpeech benchmark.