Working with documents is a key part of almost any knowledge work, from contextualizing research in a literature review to reviewing legal precedent. Recently, as their capabilities have expanded, primarily text-based NLP systems have often been billed as able to assist or even automate this kind of work. But to what extent are these systems able to model these tasks as experts conceptualize and perform them now? In this study, we interview sixteen domain experts across two domains to understand their processes of document research, and compare it to the current state of NLP systems. We find that our participants processes are idiosyncratic, iterative, and rely extensively on the social context of a document in addition its content, and that approaches in NLP and adjacent fields that explicitly center the document as an object, rather than as merely a container for text, tend to better reflect our participants’ priorities. We call on the NLP community to more carefully consider the role of the document in building useful tools that are accessible, personalizable, iterative, and socially aware.

While personalized recommendations are often desired by users, it can be difficult in practice to distinguish cases of bias from cases of personalization: we find that models generate racially stereotypical recommendations regardless of whether the user revealed their identity intentionally through explicit indications or unintentionally through implicit cues. We demonstrate that when people use large language models (LLMs) to generate recommendations, the LLMs produce responses that reflect both what the user wants and who the user is. We argue that chatbots ought to transparently indicate when recommendations are influenced by a user’s revealed identity characteristics, but observe that they currently fail to do so. Our experiments show that even though a user’s revealed identity significantly influences model recommendations (p < 0.001), model responses obfuscate this fact in response to user queries. This bias and lack of transparency occurs consistently across multiple popular consumer LLMs and for four American racial groups.

Transformer encoders contextualize token representations by attending to all other tokens at each layer, leading to quadratic increase in compute effort with the input length. In practice, however, the input text of many NLP tasks can be seen as a sequence of related segments (e.g., the sequence of sentences within a passage, or the hypothesis and premise in NLI). While attending across these segments is highly beneficial for many tasks, we hypothesize that this interaction can be delayed until later encoding stages. To this end, we introduce Layer-Adjustable Interactions in Transformers (LAIT). Within LAIT, segmented inputs are first encoded independently, and then jointly. This partial two-tower architecture bridges the gap between a Dual Encoder’s ability to pre-compute representations for segments and a fully self-attentive Transformer’s capacity to model cross-segment attention. The LAIT framework effectively leverages existing pretrained Transformers and converts them into the hybrid of the two aforementioned architectures, allowing for easy and intuitive control over the performance-efficiency tradeoff. Experimenting on a wide range of NLP tasks, we find LAIT able to reduce 30-50% of the attention FLOPs on many tasks, while preserving high accuracy; in some practical settings, LAIT could reduce actual latency by orders of magnitude.

We present NewsSense, a novel sensemaking tool and reading interface designed to collect and integrate information from multiple news articles on a central topic. NewsSense provides “reference-free verification,” augmenting a central grounding article of the user’s choice by: (1) linking to related articles from different sources; and (2) providing inline highlights on how specific claims are either supported or contradicted by information from other articles. Using NewsSense, users can seamlessly digest and cross-check multiple information sources without disturbing their natural reading flow. Our pilot study shows that NewsSense has the potential to help users identify key information, verify the credibility of news articles, explore different perspectives, and understand what content is supported, contradicted, or missing.

The Internet is home to thousands of communities, each with their own unique worldview and associated ideological differences. With new communities constantly emerging and serving as ideological birthplaces, battlegrounds, and bunkers, it is critical to develop a framework for understanding worldviews and ideological distinction. Most existing work, however, takes a predetermined view based on political polarization: the “right vs. left” dichotomy of U.S. politics. In reality, both political polarization – and worldviews more broadly – transcend one-dimensional difference, and deserve a more complete analysis. Extending the ability of word embedding models to capture the semantic and cultural characteristics of their training corpora, we propose a novel method for discovering the multifaceted ideological and worldview characteristics of communities. Using over 1B comments collected from the largest communities on Reddit.com representing ~40% of Reddit activity, we demonstrate the efficacy of this approach to uncover complex ideological differences across multiple axes of polarization.