This paper aims to efficiently enable large language models (LLMs) to use external knowledge and goal guidance in conversational recommender system (CRS) tasks. Advanced LLMs (e.g., ChatGPT) are limited in domain-specific CRS tasks for 1) generating grounded responses with recommendation-oriented knowledge, or 2) proactively leading the conversations through different dialogue goals. In this work, we first analyze those limitations through a comprehensive evaluation, showing the necessity of external knowledge and goal guidance which contribute significantly to the recommendation accuracy and language quality. In light of this finding, we propose a novel ChatCRS framework to decompose the complex CRS task into several sub-tasks through the implementation of 1) a knowledge retrieval agent using a tool-augmented approach to reason over external Knowledge Bases and 2) a goal-planning agent for dialogue goal prediction. Experimental results on two multi-goal CRS datasets reveal that ChatCRS sets new state-of-the-art benchmarks, improving language quality of informativeness by 17% and proactivity by 27%, and achieving a tenfold enhancement in recommendation accuracy.

Designing in-depth educational questions is a time-consuming and cognitively demanding task. Therefore, it is intriguing to study how to build Question Generation (QG) models to automate the question creation process. However, existing QG datasets are not suitable for educational question generation because the questions are not real questions asked by humans during learning and can be solved by simply searching for information. To bridge this gap, we present KHANQ, a challenging dataset for educational question generation, containing 1,034 high-quality learner-generated questions seeking an in-depth understanding of the taught online courses in Khan Academy. Each data sample is carefully paraphrased and annotated as a triple of 1) Context: an independent paragraph on which the question is based; 2) Prompt: a text prompt for the question (e.g., the learner’s background knowledge); 3) Question: a deep question based on Context and coherent with Prompt. By conducting a human evaluation on the aspects of appropriateness, coverage, coherence, and complexity, we show that state-of-the-art QG models which perform well on shallow question generation datasets have difficulty in generating useful educational questions. This makes KHANQ a challenging testbed for educational question generation.

News media structure their reporting of events or issues using certain perspectives. When describing an incident involving gun violence, for example, some journalists may focus on mental health or gun regulation, while others may emphasize the discussion of gun rights. Such perspectives are called “frames” in communication research. We study, for the first time, the value of combining lead images and their contextual information with text to identify the frame of a given news article. We observe that using multiple modes of information(article- and image-derived features) improves prediction of news frames over any single mode of information when the images are relevant to the frames of the headlines. We also observe that frame image relevance is related to the ease of conveying frames via images, which we call frame concreteness. Additionally, we release the first multimodal news framing dataset related to gun violence in the U.S., curated and annotated by communication researchers. The dataset will allow researchers to further examine the use of multiple information modalities for studying media framing.