AI agents and business automation tools interacting with external web services require standardized, machine-readable information about their APIs in the form of API specifications. However, the information about APIs available online is often presented as unstructured, free-form HTML documentation, requiring external users to spend significant time manually converting it into a structured format. To address this, we introduce , a novel framework that transforms long and diverse API documentation pages into consistent, machine-readable API specifications. This is achieved through a carefully crafted pipeline that integrates large language models and rule-based algorithms which are guided by domain knowledge of the structure of documentation webpages. Our experiments demonstrate that generalizes well across hundreds of APIs, and produces valid OpenAPI specifications that encapsulate most of the information from the original documentation. has been successfully implemented in an enterprise environment, saving thousands of hours of manual effort and making hundreds of complex enterprise APIs accessible as tools for LLMs.

The rapidly growing market demand for automatic dialogue agents capable of goal-oriented behavior has caused many tech-industry leaders to invest considerable efforts into task-oriented dialog systems. The success of these systems is highly dependent on the accuracy of their intent identification – the process of deducing the goal or meaning of the user’s request and mapping it to one of the known intents for further processing. Gaining insights into unrecognized utterances – user requests the systems fails to attribute to a known intent – is therefore a key process in continuous improvement of goal-oriented dialog systems. We present an end-to-end pipeline for processing unrecognized user utterances, deployed in a real-world, commercial task-oriented dialog system, including a specifically-tailored clustering algorithm, a novel approach to cluster representative extraction, and cluster naming. We evaluated the proposed components, demonstrating their benefits in the analysis of unrecognized user requests.

Dialog is a core building block of human natural language interactions. It contains multi-party utterances used to convey information from one party to another in a dynamic and evolving manner. The ability to compare dialogs is beneficial in many real world use cases, such as conversation analytics for contact center calls and virtual agent design. We propose a novel adaptation of the edit distance metric to the scenario of dialog similarity. Our approach takes into account various conversation aspects such as utterance semantics, conversation flow, and the participants. We evaluate this new approach and compare it to existing document similarity measures on two publicly available datasets. The results demonstrate that our method outperforms the other approaches in capturing dialog flow, and is better aligned with the human perception of conversation similarity.