@inproceedings{wang-etal-2025-towards,
    title = "Towards Reliable Agents: Benchmarking Customized {LLM}-Based Retrieval-Augmented Generation Frameworks with Deployment Validation",
    author = "Wang, Kevin Shukang  and
      Harjono, Karel Joshua  and
      Lawrence, Ramon",
    editor = "Chen, Weizhu  and
      Yang, Yi  and
      Kachuee, Mohammad  and
      Fu, Xue-Yong",
    booktitle = "Proceedings of the 2025 Conference of the Nations of the Americas Chapter of the Association for Computational Linguistics: Human Language Technologies (Volume 3: Industry Track)",
    month = apr,
    year = "2025",
    address = "Albuquerque, New Mexico",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/landing_page/2025.naacl-industry.53/",
    pages = "655--661",
    ISBN = "979-8-89176-194-0",
    abstract = "The emergence of Large Language Models has created new opportunities for building agent applications across various domains. To address the lack of targeted open benchmarks for agent frameworks, we designed a benchmark that features domain-specific, small knowledge bases, and includes a diverse set of questions categorized by type, such as simple, multi-hop, aggregation, and reasoning questions. We evaluated OpenAI{'}s Assistants API versus a RAG assistant built with Langchain and deployed a RAG system based on benchmark insights as a course assistant over a two-year span in a computer science course. Our findings reveal how domain-specific retrieval impacts response accuracy and highlight key challenges in real-world deployment. Notably, in smaller agentic systems with constrained knowledge bases, the primary challenge shifts from retrieval accuracy to data availability in the knowledge bases. We present insights from both benchmark evaluation and real-world usage data to guide the development of more reliable and effective agentic applications."
}