@inproceedings{jiang-etal-2025-chatmap,
    title = "{C}hat{M}ap: Mining Human Thought Processes for Customer Service Chatbots via Multi-Agent Collaboration",
    author = "Jiang, Xinyi  and
      Hu, Tianyi  and
      Qin, Yuheng  and
      Wang, Guoming  and
      Huan, Zhou  and
      Chen, Kehan  and
      Huang, Gang  and
      Lu, Rongxing  and
      Tang, Siliang",
    editor = "Che, Wanxiang  and
      Nabende, Joyce  and
      Shutova, Ekaterina  and
      Pilehvar, Mohammad Taher",
    booktitle = "Findings of the Association for Computational Linguistics: ACL 2025",
    month = jul,
    year = "2025",
    address = "Vienna, Austria",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/landing_page/2025.findings-acl.617/",
    pages = "11927--11947",
    ISBN = "979-8-89176-256-5"
}