@inproceedings{radharapu-etal-2025-arbiters,
    title = "Arbiters of Ambivalence: Challenges of using {LLM}s in No-Consensus tasks",
    author = "Radharapu, Bhaktipriya  and
      Revel, Manon  and
      Ung, Megan  and
      Ruder, Sebastian  and
      Williams, Adina",
    editor = "Che, Wanxiang  and
      Nabende, Joyce  and
      Shutova, Ekaterina  and
      Pilehvar, Mohammad Taher",
    booktitle = "Findings of the Association for Computational Linguistics: ACL 2025",
    month = jul,
    year = "2025",
    address = "Vienna, Austria",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/landing_page/2025.findings-acl.243/",
    pages = "4677--4731",
    ISBN = "979-8-89176-256-5",
    abstract = "The increasing use of LLMs as substitutes for humans in ``aligning'' LLMs has raised questions about their ability to replicate human judgments and preferences, especially in ambivalent scenarios where humans disagree. This study examines the biases and limitations of LLMs in three roles: answer generator, judge, and debater. These roles loosely correspond to previously described alignment frameworks: preference alignment (judge) and scalable oversight (debater), with the answer generator reflecting the typical setting with user interactions. We develop a ``no-consensus'' benchmark by curating examples that encompass a variety of a priori ambivalent scenarios, each presenting two possible stances. Our results show that while LLMs can provide nuanced assessments when generating open-ended answers, they tend to take a stance on no-consensus topics when employed as judges or debaters. These findings underscore the necessity for more sophisticated methods for aligning LLMs without human oversight, highlighting that LLMs cannot fully capture human non-agreement even on topics where humans themselves are divided."
}