@inproceedings{ingle-etal-2024-probing,
    title = "Probing the Depths of Language Models' Contact-Center Knowledge for Quality Assurance",
    author = "Ingle, Digvijay Anil  and
      Sachdeva, Aashraya  and
      Sahu, Surya Prakash  and
      Sati, Mayank  and
      George, Cijo  and
      Vepa, Jithendra",
    editor = "Dernoncourt, Franck  and
      Preo{\c{t}}iuc-Pietro, Daniel  and
      Shimorina, Anastasia",
    booktitle = "Proceedings of the 2024 Conference on Empirical Methods in Natural Language Processing: Industry Track",
    month = nov,
    year = "2024",
    address = "Miami, Florida, US",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/landing_page/2024.emnlp-industry.60/",
    doi = "10.18653/v1/2024.emnlp-industry.60",
    pages = "790--804"
}