@inproceedings{hardy-etal-2003-dialogue,
    title = "Dialogue Management for an Automated Multilingual Call Center",
    author = "Hardy, Hilda  and
      Strzalkowski, Tomek  and
      Wu, Min",
    booktitle = "Proceedings of the {HLT}-{NAACL} 2003 Workshop on Research Directions in Dialogue Processing",
    year = "2003",
    url = "https://preview.aclanthology.org/jlcl-multiple-ingestion/W03-0704/",
    pages = "10--12"
}