@inproceedings{maloor-chai-2000-dynamic,
    title = "Dynamic User Level and Utility Measurement for Adaptive Dialog in a Help-Desk System",
    author = "Maloor, Preetam  and
      Chai, Joyce",
    booktitle = "1st {SIG}dial Workshop on Discourse and Dialogue",
    month = oct,
    year = "2000",
    address = "Hong Kong, China",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/jlcl-multiple-ingestion/W00-1011/",
    doi = "10.3115/1117736.1117747",
    pages = "94--101"
}