@inproceedings{chu-carroll-carpenter-1998-dialogue-management,
    title = "Dialogue Management in Vector-Based Call Routing",
    author = "Chu-Carroll, Jennifer  and
      Carpenter, Bob",
    booktitle = "36th Annual Meeting of the Association for Computational Linguistics and 17th International Conference on Computational Linguistics, Volume 1",
    month = aug,
    year = "1998",
    address = "Montreal, Quebec, Canada",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/jlcl-multiple-ingestion/P98-1040/",
    doi = "10.3115/980845.980887",
    pages = "256--262"
}