@inproceedings{lee-etal-2019-sumbt,
    title = "{SUMBT}: Slot-Utterance Matching for Universal and Scalable Belief Tracking",
    author = "Lee, Hwaran  and
      Lee, Jinsik  and
      Kim, Tae-Yoon",
    editor = "Korhonen, Anna  and
      Traum, David  and
      M{\`a}rquez, Llu{\'i}s",
    booktitle = "Proceedings of the 57th Annual Meeting of the Association for Computational Linguistics",
    month = jul,
    year = "2019",
    address = "Florence, Italy",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/jlcl-multiple-ingestion/P19-1546/",
    doi = "10.18653/v1/P19-1546",
    pages = "5478--5483",
    abstract = "In goal-oriented dialog systems, belief trackers estimate the probability distribution of slot-values at every dialog turn. Previous neural approaches have modeled domain- and slot-dependent belief trackers, and have difficulty in adding new slot-values, resulting in lack of flexibility of domain ontology configurations. In this paper, we propose a new approach to universal and scalable belief tracker, called slot-utterance matching belief tracker (SUMBT). The model learns the relations between domain-slot-types and slot-values appearing in utterances through attention mechanisms based on contextual semantic vectors. Furthermore, the model predicts slot-value labels in a non-parametric way. From our experiments on two dialog corpora, WOZ 2.0 and MultiWOZ, the proposed model showed performance improvement in comparison with slot-dependent methods and achieved the state-of-the-art joint accuracy."
}