@inproceedings{hastie-etal-2002-whats,
    title = "What`s the Trouble: Automatically Identifying Problematic Dialogues in {DARPA} Communicator Dialogue Systems",
    author = "Hastie, Helen Wright  and
      Prasad, Rashmi  and
      Walker, Marilyn",
    editor = "Isabelle, Pierre  and
      Charniak, Eugene  and
      Lin, Dekang",
    booktitle = "Proceedings of the 40th Annual Meeting of the Association for Computational Linguistics",
    month = jul,
    year = "2002",
    address = "Philadelphia, Pennsylvania, USA",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/jlcl-multiple-ingestion/P02-1049/",
    doi = "10.3115/1073083.1073147",
    pages = "384--391"
}