@inproceedings{yang-etal-2019-detecting,
    title = "Detecting Customer Complaint Escalation with Recurrent Neural Networks and Manually-Engineered Features",
    author = "Yang, Wei  and
      Tan, Luchen  and
      Lu, Chunwei  and
      Cui, Anqi  and
      Li, Han  and
      Chen, Xi  and
      Xiong, Kun  and
      Wang, Muzi  and
      Li, Ming  and
      Pei, Jian  and
      Lin, Jimmy",
    editor = "Loukina, Anastassia  and
      Morales, Michelle  and
      Kumar, Rohit",
    booktitle = "Proceedings of the 2019 Conference of the North {A}merican Chapter of the Association for Computational Linguistics: Human Language Technologies, Volume 2 (Industry Papers)",
    month = jun,
    year = "2019",
    address = "Minneapolis, Minnesota",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/jlcl-multiple-ingestion/N19-2008/",
    doi = "10.18653/v1/N19-2008",
    pages = "56--63"
}