@inproceedings{symonenko-etal-2006-illuminating,
    title = "Illuminating Trouble Tickets with Sublanguage Theory",
    author = "Symonenko, Svetlana  and
      Rowe, Steven  and
      Liddy, Elizabeth D.",
    editor = "Moore, Robert C.  and
      Bilmes, Jeff  and
      Chu-Carroll, Jennifer  and
      Sanderson, Mark",
    booktitle = "Proceedings of the Human Language Technology Conference of the {NAACL}, Companion Volume: Short Papers",
    month = jun,
    year = "2006",
    address = "New York City, USA",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/jlcl-multiple-ingestion/N06-2043/",
    pages = "169--172"
}