@inproceedings{paek-horvitz-2004-optimizing,
    title = "Optimizing Automated Call Routing by Integrating Spoken Dialog Models with Queuing Models",
    author = "Paek, Tim  and
      Horvitz, Eric",
    booktitle = "Proceedings of the Human Language Technology Conference of the North {A}merican Chapter of the Association for Computational Linguistics: {HLT}-{NAACL} 2004",
    month = may # " 2 - " # may # " 7",
    year = "2004",
    address = "Boston, Massachusetts, USA",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/jlcl-multiple-ingestion/N04-1006/",
    pages = "41--48"
}