@inproceedings{abbet-etal-2018-churn,
    title = "Churn Intent Detection in Multilingual Chatbot Conversations and Social Media",
    author = "Abbet, Christian  and
      M{'}hamdi, Meryem  and
      Giannakopoulos, Athanasios  and
      West, Robert  and
      Hossmann, Andreea  and
      Baeriswyl, Michael  and
      Musat, Claudiu",
    editor = "Korhonen, Anna  and
      Titov, Ivan",
    booktitle = "Proceedings of the 22nd Conference on Computational Natural Language Learning",
    month = oct,
    year = "2018",
    address = "Brussels, Belgium",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/jlcl-multiple-ingestion/K18-1016/",
    doi = "10.18653/v1/K18-1016",
    pages = "161--170"
}