@article{marom-zukerman-2009-empirical,
    title = "An Empirical Study of Corpus-Based Response Automation Methods for an {E}-mail-Based Help-Desk Domain",
    author = "Marom, Yuval  and
      Zukerman, Ingrid",
    journal = "Computational Linguistics",
    volume = "35",
    number = "4",
    month = dec,
    year = "2009",
    address = "Cambridge, MA",
    publisher = "MIT Press",
    url = "https://preview.aclanthology.org/jlcl-multiple-ingestion/J09-4010/",
    doi = "10.1162/coli.2009.35.4.35404",
    pages = "597--635"
}