@inproceedings{perkins-yang-2019-dialog,
    title = "Dialog Intent Induction with Deep Multi-View Clustering",
    author = "Perkins, Hugh  and
      Yang, Yi",
    editor = "Inui, Kentaro  and
      Jiang, Jing  and
      Ng, Vincent  and
      Wan, Xiaojun",
    booktitle = "Proceedings of the 2019 Conference on Empirical Methods in Natural Language Processing and the 9th International Joint Conference on Natural Language Processing (EMNLP-IJCNLP)",
    month = nov,
    year = "2019",
    address = "Hong Kong, China",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/jlcl-multiple-ingestion/D19-1413/",
    doi = "10.18653/v1/D19-1413",
    pages = "4016--4025",
    abstract = "We introduce the dialog intent induction task and present a novel deep multi-view clustering approach to tackle the problem. Dialog intent induction aims at discovering user intents from user query utterances in human-human conversations such as dialogs between customer support agents and customers. Motivated by the intuition that a dialog intent is not only expressed in the user query utterance but also captured in the rest of the dialog, we split a conversation into two independent views and exploit multi-view clustering techniques for inducing the dialog intent. In par- ticular, we propose alternating-view k-means (AV-KMEANS) for joint multi-view represen- tation learning and clustering analysis. The key innovation is that the instance-view representations are updated iteratively by predicting the cluster assignment obtained from the alternative view, so that the multi-view representations of the instances lead to similar cluster assignments. Experiments on two public datasets show that AV-KMEANS can induce better dialog intent clusters than state-of-the-art unsupervised representation learning methods and standard multi-view clustering approaches."
}