@inproceedings{takeuchi-etal-2007-automatic,
    title = "Automatic Identification of Important Segments and Expressions for Mining of Business-Oriented Conversations at Contact Centers",
    author = "Takeuchi, Hironori  and
      Subramaniam, L Venkata  and
      Nasukawa, Tetsuya  and
      Roy, Shourya",
    editor = "Eisner, Jason",
    booktitle = "Proceedings of the 2007 Joint Conference on Empirical Methods in Natural Language Processing and Computational Natural Language Learning ({EMNLP}-{C}o{NLL})",
    month = jun,
    year = "2007",
    address = "Prague, Czech Republic",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/jlcl-multiple-ingestion/D07-1048/",
    pages = "458--467"
}