@inproceedings{chu-carroll-carpenter-1998-dialogue,
    title = "Dialogue Management in Vector-Based Call Routing",
    author = "Chu-Carroll, Jennifer  and
      Carpenter, Bob",
    booktitle = "{COLING} 1998 Volume 1: The 17th International Conference on Computational Linguistics",
    year = "1998",
    url = "https://preview.aclanthology.org/jlcl-multiple-ingestion/C98-1040/"
}