@inproceedings{ouattara-etal-2025-bridging,
    title = "Bridging Literacy Gaps in {A}frican Informal Business Management with Low-Resource Conversational Agents",
    author = "Ouattara, Maimouna  and
      Kabor{\'e}, Abdoul Kader  and
      Klein, Jacques  and
      Bissyand{\'e}, Tegawend{\'e} F.",
    editor = "Hettiarachchi, Hansi  and
      Ranasinghe, Tharindu  and
      Rayson, Paul  and
      Mitkov, Ruslan  and
      Gaber, Mohamed  and
      Premasiri, Damith  and
      Tan, Fiona Anting  and
      Uyangodage, Lasitha",
    booktitle = "Proceedings of the First Workshop on Language Models for Low-Resource Languages",
    month = jan,
    year = "2025",
    address = "Abu Dhabi, United Arab Emirates",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/jlcl-multiple-ingestion/2025.loreslm-1.15/",
    pages = "193--203",
    abstract = "Position paper: In many African countries, the informal business sector represents the backbone of the economy, providing essential livelihoods and opportunities where formal employment is limited. Despite, however, the growing adoption of digital tools, entrepreneurs in this sector often face significant challenges due to lack of literacy and language barriers. These barriers not only limit accessibility but also increase the risk of fraud and financial insecurity. This position paper explores the potential of conversational agents (CAs) adapted to low-resource languages (LRLs), focusing specifically on Moor{\'e}, a language widely spoken in Burkina Faso. By enabling natural language interactions in local languages, AI-driven conversational agents offer a promising solution to enable informal traders to manage their financial transactions independently, thus promoting greater autonomy and security in business, while providing a step towards formalization of their business. Our study examines the main challenges in developing AI for African languages, including data scarcity and linguistic diversity, and reviews viable strategies for addressing them, such as cross-lingual transfer learning and data augmentation techniques."
}