@inproceedings{gishamer-arwadi-2024-practical,
    title = "Practical Strategies for Enhancing Reliability of {G}en{AI} Systems in Customer Operations: An Overview",
    author = "Gishamer, Flurin  and
      Arwadi, Alexander Khalil",
    editor = "Corsin, Capol  and
      Mark, Cieliebak  and
      Albert, Weichselbraun  and
      Claudiu, Musat  and
      Elisabeth, Maier  and
      Lucas, Zimmermann",
    booktitle = "Proceedings of the 9th edition of the Swiss Text Analytics Conference",
    month = jun,
    year = "2024",
    address = "Chur, Switzerland",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/jlcl-multiple-ingestion/2024.swisstext-1.54/",
    pages = "235--240"
}