@inproceedings{borran-2024-chatbot,
    title = "Chatbot Evolution at Swisscom Customer Support",
    author = "Borran, Fatemeh",
    editor = "Corsin, Capol  and
      Mark, Cieliebak  and
      Albert, Weichselbraun  and
      Claudiu, Musat  and
      Elisabeth, Maier  and
      Lucas, Zimmermann",
    booktitle = "Proceedings of the 9th edition of the Swiss Text Analytics Conference",
    month = jun,
    year = "2024",
    address = "Chur, Switzerland",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/jlcl-multiple-ingestion/2024.swisstext-1.21/",
    pages = "169--169"
}