Speech Emotion Recognition for Call Centers using Self-supervised Models: A Complete Pipeline for Industrial Applications
Juan M. Martín-Doñas, Asier López Zorrilla, Mikel deVelasco, Juan Camilo Vasquez-Correa, Aitor Álvarez, Maria Inés Torres, Paz Delgado, Ane Lazpiur, Blanca Romero, Irati Alkorta
- Anthology ID:
- 2024.icnlsp-1.14
- Volume:
- Proceedings of the 7th International Conference on Natural Language and Speech Processing (ICNLSP 2024)
- Month:
- October
- Year:
- 2024
- Address:
- Trento
- Editors:
- Mourad Abbas, Abed Alhakim Freihat
- Venue:
- ICNLSP
- SIG:
- Publisher:
- Association for Computational Linguistics
- Note:
- Pages:
- 119–128
- Language:
- URL:
- https://preview.aclanthology.org/jlcl-multiple-ingestion/2024.icnlsp-1.14/
- DOI:
- Cite (ACL):
- Juan M. Martín-Doñas, Asier López Zorrilla, Mikel deVelasco, Juan Camilo Vasquez-Correa, Aitor Álvarez, Maria Inés Torres, Paz Delgado, Ane Lazpiur, Blanca Romero, and Irati Alkorta. 2024. Speech Emotion Recognition for Call Centers using Self-supervised Models: A Complete Pipeline for Industrial Applications. In Proceedings of the 7th International Conference on Natural Language and Speech Processing (ICNLSP 2024), pages 119–128, Trento. Association for Computational Linguistics.
- Cite (Informal):
- Speech Emotion Recognition for Call Centers using Self-supervised Models: A Complete Pipeline for Industrial Applications (Martín-Doñas et al., ICNLSP 2024)
- PDF:
- https://preview.aclanthology.org/jlcl-multiple-ingestion/2024.icnlsp-1.14.pdf