@inproceedings{lee-etal-2024-towards,
    title = "Towards Understanding Counseling Conversations: Domain Knowledge and Large Language Models",
    author = "Lee, Younghun  and
      Goldwasser, Dan  and
      Reese, Laura Schwab",
    editor = "Graham, Yvette  and
      Purver, Matthew",
    booktitle = "Findings of the Association for Computational Linguistics: EACL 2024",
    month = mar,
    year = "2024",
    address = "St. Julian{'}s, Malta",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/jlcl-multiple-ingestion/2024.findings-eacl.137/",
    pages = "2032--2047",
    abstract = "Understanding the dynamics of counseling conversations is an important task, yet it is a challenging NLP problem regardless of the recent advance of Transformer-based pre-trained language models. This paper proposes a systematic approach to examine the efficacy of domain knowledge and large language models (LLMs) in better representing conversations between a crisis counselor and a help seeker. We empirically show that state-of-the-art language models such as Transformer-based models and GPT models fail to predict the conversation outcome. To provide richer context to conversations, we incorporate human-annotated domain knowledge and LLM-generated features; simple integration of domain knowledge and LLM features improves the model performance by approximately 15{\%}. We argue that both domain knowledge and LLM-generated features can be exploited to better characterize counseling conversations when they are used as an additional context to conversations."
}