@inproceedings{abolghasemi-etal-2024-cause,
    title = "{CAUSE}: Counterfactual Assessment of User Satisfaction Estimation in Task-Oriented Dialogue Systems",
    author = "Abolghasemi, Amin  and
      Ren, Zhaochun  and
      Askari, Arian  and
      Aliannejadi, Mohammad  and
      de Rijke, Maarten  and
      Verberne, Suzan",
    editor = "Ku, Lun-Wei  and
      Martins, Andre  and
      Srikumar, Vivek",
    booktitle = "Findings of the Association for Computational Linguistics: ACL 2024",
    month = aug,
    year = "2024",
    address = "Bangkok, Thailand",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/jlcl-multiple-ingestion/2024.findings-acl.871/",
    doi = "10.18653/v1/2024.findings-acl.871",
    pages = "14623--14635"
}