@inproceedings{zhang-etal-2024-rag4itops,
    title = "{RAG}4{ITO}ps: A Supervised Fine-Tunable and Comprehensive {RAG} Framework for {IT} Operations and Maintenance",
    author = "Zhang, Tianyang  and
      Jiang, Zhuoxuan  and
      Bai, Shengguang  and
      Zhang, Tianrui  and
      Lin, Lin  and
      Liu, Yang  and
      Ren, Jiawei",
    editor = "Dernoncourt, Franck  and
      Preo{\c{t}}iuc-Pietro, Daniel  and
      Shimorina, Anastasia",
    booktitle = "Proceedings of the 2024 Conference on Empirical Methods in Natural Language Processing: Industry Track",
    month = nov,
    year = "2024",
    address = "Miami, Florida, US",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/jlcl-multiple-ingestion/2024.emnlp-industry.56/",
    doi = "10.18653/v1/2024.emnlp-industry.56",
    pages = "738--754"
}