@inproceedings{singh-rios-2022-linguistic,
    title = "Linguistic Elements of Engaging Customer Service Discourse on Social Media",
    author = "Singh, Sonam  and
      Rios, Anthony",
    editor = "Bamman, David  and
      Hovy, Dirk  and
      Jurgens, David  and
      Keith, Katherine  and
      O'Connor, Brendan  and
      Volkova, Svitlana",
    booktitle = "Proceedings of the Fifth Workshop on Natural Language Processing and Computational Social Science (NLP+CSS)",
    month = nov,
    year = "2022",
    address = "Abu Dhabi, UAE",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/jlcl-multiple-ingestion/2022.nlpcss-1.12/",
    doi = "10.18653/v1/2022.nlpcss-1.12",
    pages = "105--117"
}