@inproceedings{biswas-etal-2022-retrieval,
    title = "Retrieval Based Response Letter Generation For a Customer Care Setting",
    author = "Biswas, Biplob  and
      Cui, Renhao  and
      Ramnath, Rajiv",
    editor = "Loukina, Anastassia  and
      Gangadharaiah, Rashmi  and
      Min, Bonan",
    booktitle = "Proceedings of the 2022 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies: Industry Track",
    month = jul,
    year = "2022",
    address = "Hybrid: Seattle, Washington + Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/jlcl-multiple-ingestion/2022.naacl-industry.20/",
    doi = "10.18653/v1/2022.naacl-industry.20",
    pages = "168--175"
}