@inproceedings{das-etal-2022-diving,
    title = "Diving Deep into Modes of Fact Hallucinations in Dialogue Systems",
    author = "Das, Souvik  and
      Saha, Sougata  and
      Srihari, Rohini",
    editor = "Goldberg, Yoav  and
      Kozareva, Zornitsa  and
      Zhang, Yue",
    booktitle = "Findings of the Association for Computational Linguistics: EMNLP 2022",
    month = dec,
    year = "2022",
    address = "Abu Dhabi, United Arab Emirates",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/jlcl-multiple-ingestion/2022.findings-emnlp.48/",
    doi = "10.18653/v1/2022.findings-emnlp.48",
    pages = "684--699",
    abstract = "Knowledge Graph(KG) grounded conversations often use large pre-trained models and usually suffer from fact hallucination. Frequently entities with no references in knowledge sources and conversation history are introduced into responses, thus hindering the flow of the conversation{---}existing work attempt to overcome this issue by tweaking the training procedure or using a multi-step refining method. However, minimal effort is put into constructing an entity-level hallucination detection system, which would provide fine-grained signals that control fallacious content while generating responses. As a first step to address this issue, we dive deep to identify various modes of hallucination in KG-grounded chatbots through human feedback analysis. Secondly, we propose a series of perturbation strategies to create a synthetic dataset named FADE (FActual Dialogue Hallucination DEtection Dataset). Finally, we conduct comprehensive data analyses and create multiple baseline models for hallucination detection to compare against human-verified data and already established benchmarks."
}