@inproceedings{obadinma-etal-2022-bringing,
    title = "Bringing the State-of-the-Art to Customers: A Neural Agent Assistant Framework for Customer Service Support",
    author = "Obadinma, Stephen  and
      Khan Khattak, Faiza  and
      Wang, Shirley  and
      Sidhorn, Tania  and
      Lau, Elaine  and
      Robertson, Sean  and
      Niu, Jingcheng  and
      Au, Winnie  and
      Munim, Alif  and
      Kalaiselvi Bhaskar, Karthik Raja",
    editor = "Li, Yunyao  and
      Lazaridou, Angeliki",
    booktitle = "Proceedings of the 2022 Conference on Empirical Methods in Natural Language Processing: Industry Track",
    month = dec,
    year = "2022",
    address = "Abu Dhabi, UAE",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/jlcl-multiple-ingestion/2022.emnlp-industry.44/",
    doi = "10.18653/v1/2022.emnlp-industry.44",
    pages = "440--450"
}