@inproceedings{shih-etal-2021-confuses,
    title = "What confuses {BERT}? Linguistic Evaluation of Sentiment Analysis on Telecom Customer Opinion",
    author = "Shih, Cing-Fang  and
      Tseng, Yu-Hsiang  and
      Yang, Ching-Wen  and
      Chen, Pin-Er  and
      Chou, Hsin-Yu  and
      Tan, Lian-Hui  and
      Lin, Tzu-Ju  and
      Wang, Chun-Wei  and
      Hsieh, Shu-Kai",
    editor = "Lee, Lung-Hao  and
      Chang, Chia-Hui  and
      Chen, Kuan-Yu",
    booktitle = "Proceedings of the 33rd Conference on Computational Linguistics and Speech Processing (ROCLING 2021)",
    month = oct,
    year = "2021",
    address = "Taoyuan, Taiwan",
    publisher = "The Association for Computational Linguistics and Chinese Language Processing (ACLCLP)",
    url = "https://preview.aclanthology.org/jlcl-multiple-ingestion/2021.rocling-1.35/",
    pages = "271--279"
}