@inproceedings{petukhova-bunt-2020-adapting,
    title = "Adapting the {ISO} 24617-2 Dialogue Act Annotation Scheme for Modelling Medical Consultations",
    author = "Petukhova, Volha  and
      Bunt, Harry",
    editor = "Bunt, Harry",
    booktitle = "Proceedings of the 16th Joint ACL-ISO Workshop on Interoperable Semantic Annotation",
    month = may,
    year = "2020",
    address = "Marseille",
    publisher = "European Language Resources Association",
    url = "https://preview.aclanthology.org/jlcl-multiple-ingestion/2020.isa-1.9/",
    pages = "75--87",
    language = "eng",
    ISBN = "979-10-95546-48-1",
    abstract = "Effective, professional and socially competent dialogue of health care providers with their patients is essential to best practice in medicine. To identify, categorize and quantify salient features of patient-provider communication, to model interactive processes in medical encounters and to design digital interactive medical services, two important instruments have been developed: (1) medical interaction analysis systems with the Roter Interaction Analysis System (RIAS) as the most widely used by medical practitioners and (2) dialogue act annotation schemes with ISO 24617-2 as a multidimensional taxonomy of interoperable semantic concepts widely used for corpus annotation and dialogue systems design. Neither instrument fits all purposes. In this paper, we perform a systematic comparative analysis of the categories defined in the RIAS and ISO taxonomies. Overcoming the deficiencies and gaps that were found, we propose a number of extensions to the ISO annotation scheme, making it a powerful analytical and modelling instrument for the analysis, modelling and assessment of medical communication."
}